Cancellation policy

Cancel or reschedule from the business's booking site (Your appointments), subject to that business's cancellation window. Many businesses allow free changes up to a few hours before the appointment.

Bookings linked to your Hajezapp account may also be cancelled from Profile → Bookings on hajezapp.com. Rescheduling is available on the booking site.

If you cancel too late or do not show up, the business may apply their no-show or late-cancellation policy. Relevant details appear on the booking site when available.

If a business needs to cancel your appointment (e.g. staff illness or closure), they should notify you through Hajezapp (email and/or WhatsApp). You may rebook on their booking site or contact the business directly.

Hajezapp does not process online payments for most services today. Where deposits or fees are collected off-platform by the business (e.g. Whish), refund rules are set by that business. Contact them or reach out to hello@hajezapp.com if you need help resolving a dispute.

We may update this policy as features evolve. Continued use of Hajezapp after updates constitutes acceptance of the revised policy.