Question 1

What is Hajezapp?

Accepted Answer

Hajezapp is Lebanon's booking platform for local services — barbershops, restaurants, salons, clinics, and more. Discover businesses on the map, then book on their branded booking site — pick a time and confirm without phone calls.

Question 2

How do I book an appointment?

Accepted Answer

Find a business on Discover, open its page, then tap Book Now — you'll finish on their booking site (e.g. yourname.hajezapp.com). You'll get confirmation by email and/or WhatsApp. Sign in on that booking site to manage appointments.

Question 3

Can I cancel or reschedule a booking?

Accepted Answer

Sign in on the business's booking site → Your appointments to cancel or reschedule. Rules vary by business — see our Cancellation Policy. Bookings linked to your Hajezapp account may also be cancelled from Profile → Bookings.

Question 4

Is Hajezapp free for customers?

Accepted Answer

Browsing and booking through Hajezapp is free for customers. Some businesses require an off-platform deposit (e.g. Whish). Instructions appear before you confirm, and your slot may be held until the business confirms payment.

Question 5

How do reviews work?

Accepted Answer

After a completed booking, you can leave a rating and review for the business — often via a link from the booking site or a follow-up message. Reviews help others choose trusted places and help owners improve.

Question 6

Do I need an account to book?

Accepted Answer

You can book as a guest with your name and phone. Create an account if you want to cancel, reschedule, or see your history on the business's booking site. Favorites on hajezapp.com need a signed-in account.

Question 7

How do I get help?

Accepted Answer

Visit our Contact page or email hello@hajezapp.com. For booking issues with a specific business, reach them through their listing or booking site.

Question 8

How do I list my business on Hajezapp?

Accepted Answer

Go to For Business and start onboarding. You'll add your profile, services, staff, and working hours. Once approved, you appear on Discover; on Pro (and during your free trial) customers book on your branded site at yourname.hajezapp.com.

Question 9

How long does approval take?

Accepted Answer

We review new listings manually to keep quality high. Most businesses are reviewed within one business day. You can finish setting up your services and staff while you wait.

Question 10

Do I get my own booking page?

Accepted Answer

On Pro (and during your free trial), you appear on Discover and get a branded booking site at yourname.hajezapp.com with your logo, colors, and services. Starter includes a branded site and reminders without Discover listing. Free is limited to 50 bookings and 1 staff.

Question 11

Can I keep taking bookings by phone and WhatsApp?

Accepted Answer

Of course. You can add phone and walk-in bookings into the same calendar yourself, so everything stays in one schedule and you never double-book.

Question 12

Can my staff have their own schedules?

Accepted Answer

You can add each staff member with their own working hours, days off, and assigned services, and track their bookings separately in the dashboard.

Question 13

Can I cancel or downgrade later?

Accepted Answer

Yes — plans are month to month with no lock-in. You can move between Starter and Pro, or back to Free (50 bookings, counted from the day you move to Free) anytime. Free stays listed on Discover without a live branded booking site.

Question 14

What happens after 50 free bookings?

Accepted Answer

Free is a one-time starter — not unlimited forever. After 50 bookings you need Starter ($12/mo) or Pro ($35/mo) to keep accepting new bookings. Starter covers unlimited bookings, 2 staff, branded site, and reminders; Pro unlocks the full toolkit.

Question 15

What if I need help setting up?

Accepted Answer

Reach us from the Contact page or email hello@hajezapp.com and we can walk you through adding your services, staff, and hours.

FAQs

FAQs